PREAMBLE

This Delivery & Collection Policy (“Policy”) sets out the terms governing the delivery and collection of La Sambara wine products purchased through the La Sambara Estate website at www.lasambara.com (“Site”). La Sambara Estate is a brand owned and operated by Seven Mavericks Limited, incorporated under the laws of the Republic of Kenya.

By placing an order on the Site, you agree to be bound by this Policy, together with our Terms and Conditions of Use, Terms of Sale, and Privacy Policy.

1. COMPANY INFORMATION

Brand Name: La Sambara Estate Parent Company: Seven Mavericks Limited Registered Address: P.O. Box 28, 60200, Meru, Kenya Email: info@lasambara.com Website: www.lasambara.com Telephone: +254 722 561 219

2. ORDER PROCESSING

2.1 All orders are subject to product availability and receipt of full payment. Once payment has been confirmed and your order accepted, we will begin processing your order within two (2) working days.

2.2 You will receive an order confirmation email upon successful placement of your order, followed by a dispatch notification email once your order has been collected by our logistics partner.

2.3 Orders are processed during standard business hours, Monday to Friday, 8:00 AM to 5:00 PM (East Africa Time), excluding Kenyan public holidays.

3. DELIVERY

3.1 Delivery Timelines

Subject to availability, receipt of full payment, and your delivery location within Kenya, estimated delivery timelines are as follows:

These timelines are estimates only and are not guaranteed. Delivery may be affected by factors beyond our control, including public holidays, adverse weather conditions, road closures, and third-party logistics disruptions.

3.2 Delivery Charges

Delivery charges are calculated at checkout based on your delivery location and order quantity. The applicable delivery fee will be displayed clearly before you confirm your order. Delivery charges are non-refundable unless an error on our part has occurred.

3.3 Age Verification at Delivery

In accordance with the Alcoholic Drinks Control Act (Cap. 121) of Kenya, alcoholic beverages must not be left unattended at a delivery address or handed to a person under the age of 18 years.

The following conditions apply to all deliveries:

• A responsible adult aged 18 years or older must be present at the delivery address to accept and sign for the delivery;
• Our delivery partner reserves the right to request proof of age (National ID, Passport, or other government-issued identification) from the person accepting delivery;
• If no responsible adult is available at the time of delivery, the order will not be left unattended and a redelivery will be arranged;
• Redelivery attempts may incur an additional charge payable by the customer;
• If delivery cannot be completed after two (2) attempts, the order may be returned to us and a refund issued, less any applicable delivery and handling charges.

3.4 Geographic Coverage

Our delivery services are currently available within the Republic of Kenya only. We do not currently offer international shipping through this Site. Export of alcoholic beverages from Kenya is subject to applicable export licences and regulations under Kenyan law.

3.5 Delivery Address

It is your responsibility to provide a complete, accurate, and accessible delivery address at the time of placing your order. Seven Mavericks Limited is not liable for any delay or failure to deliver arising from an incorrect or incomplete delivery address provided by you. Address amendments after an order has been dispatched may not be possible and any resulting redelivery costs will be borne by the customer.

3.6 Damaged or Lost Orders

If your order arrives damaged or appears to have been tampered with, please:

• Refuse the delivery and note the damage with the delivery driver; or
• Accept the delivery and photograph the damage immediately upon opening.

Notify us at info@lasambara.com within 48 hours of delivery with photographic evidence and your order reference number. We will investigate all reports of damage and respond within five (5) working days.

In the event that your order is confirmed as lost in transit, we will arrange a replacement order or issue a full refund at your election, subject to investigation by our logistics partner.

4. COLLECTION

4.1 Estate Collection

Customers may elect to collect their orders directly from the La Sambara Estate in Timau, Meru County, Kenya, subject to prior arrangement.

Collection Address: La Sambara Estate Timau, Meru County, Kenya

4.2 Collection Hours

Collection is available by prior appointment only, during the following hours:

• Monday to Friday: 9:00 AM – 4:00 PM (East Africa Time)
• Saturday: 10:00 AM – 2:00 PM (East Africa Time)
• Sunday and Public Holidays: By special arrangement only

Please contact us at info@lasambara.com or call +254 722 561 219 to schedule your collection appointment.

4.3 Age Verification at Collection

As with delivery, all persons collecting La Sambara products must be 18 years of age or older and must present valid government-issued photo identification at the point of collection. We reserve the right to refuse collection to any person who cannot verify their age.

4.4 Order Readiness

You will be notified by email or telephone when your order is ready for collection. Orders must be collected within seven (7) days of the collection-ready notification. Orders not collected within this period may be cancelled and a refund issued, less any applicable handling charges, at our discretion.

5. RESPONSIBILITY FOR GOODS

5.1 Risk of loss or damage to products passes to you upon delivery to the specified delivery address or upon collection from the La Sambara Estate, whichever is applicable.

5.2 Once the products have been delivered or collected, Seven Mavericks Limited is not responsible for any loss, damage, theft, or deterioration of the products.

6. FORCE MAJEURE

Seven Mavericks Limited shall not be liable for any failure or delay in delivery arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government restrictions, industrial disputes, road or infrastructure closures, or failure of third-party logistics providers.

7. CONTACT INFORMATION

For any delivery or collection enquiries, please contact us:

Brand: La Sambara Estate Parent Company: Seven Mavericks Limited Physical Address: La Sambara Estate, P.O. Box 28, 60200, Meru, Kenya Email: info@lasambara.com Website: www.lasambara.com Telephone: +254 722 561 219

La Sambara Estate — Proudly crafted by Kenyan hands, for good people and good times. Seven Mavericks Limited | P.O. Box 28, 60200, Meru, Kenya | www.lasambara.com