PREAMBLE

This Refund & Cancellation Policy (“Policy”) sets out the terms under which La Sambara Estate and Seven Mavericks Limited will consider refund and cancellation requests in relation to the purchase of La Sambara wine products and the booking of La Sambara Estate Experiences through the website at www.lasambara.com (“Site”).

By placing an order or booking an Experience on the Site, you (“Customer”, “Guest”, “you”) agree to be bound by this Policy, together with our Terms and Conditions of Use, Terms of Sale, Delivery & Collection Policy, and Event Attendance Terms, all of which are incorporated herein by reference.

1. COMPANY INFORMATION

Brand Name: La Sambara Estate Parent Company: Seven Mavericks Limited Registered Address: P.O. Box 28, 60200, Meru, Kenya Email: info@lasambara.com Website: www.lasambara.com Telephone: +254 722 561 219

2. WINE PRODUCT ORDERS — CANCELLATIONS

2.1 Cancellation Before Dispatch

You may request cancellation of a confirmed order at any time before the order has been dispatched. Cancellation requests must be submitted in writing to info@lasambara.com, quoting your order reference number.

• Cancellations confirmed before dispatch will be honoured, subject to an administration fee of ten percent (10%) of the total order value;
• The remaining balance will be refunded to your original payment method within thirty (30) days of cancellation approval.

2.2 Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled. In such circumstances, you may submit a return and refund request in accordance with Section 3 of this Policy upon receipt of the order.

2.3 Cancellation by Seven Mavericks Limited

We reserve the right to cancel any order at any time due to:

• Product unavailability or stock limitations;
• Pricing or product description errors on the Site;
• Failure to verify customer age;
• Suspected fraudulent activity or breach of our Terms;
• Circumstances beyond our reasonable control.

In the event of cancellation by us, you will receive a full refund of any payment made within thirty (30) days.

3. WINE PRODUCT ORDERS — RETURNS AND REFUNDS

3.1 La Sambara wine products are perishable goods. We do not accept general change-of-mind returns.

3.2 We will consider a return and refund request only in the following circumstances:

a) Product Defect or Quality Issue If you believe a product you have received is defective, corked, or has a significant quality defect, you must:

• Notify us at info@lasambara.com within 48 hours of delivery;
• Provide your order reference number, a description of the defect, and photographic evidence of the product and packaging;
• Retain the product (including any remaining contents and the original bottle and cork) for inspection if required.

We will review all quality complaints and respond within five (5) working days. Where a genuine defect is confirmed, we will offer a replacement product or a full refund at your election.

b) Incorrect Product Received If the product you received does not match your confirmed order (for example, wrong varietal, wrong vintage, or wrong quantity), please notify us at info@lasambara.com within 48 hours of delivery with photographic evidence. We will arrange collection of the incorrect product and dispatch the correct order, or issue a full refund if the correct product is unavailable.

c) Product Damaged in Transit If your order arrives visibly damaged:

• Where possible, refuse the delivery and note the damage with the delivery driver;
• If accepted, photograph the damage immediately upon opening;
• Notify us at info@lasambara.com within 48 hours with photographic evidence and your order reference number.

We will investigate all transit damage claims with our logistics partner and respond within five (5) working days. Confirmed transit damage will result in a replacement or full refund at your election.

d) Unfulfilled Order If your order cannot be fulfilled due to stock unavailability after payment has been received, we will notify you promptly and issue a full refund within thirty (30) days.

3.3 Opened or Partially Consumed Products

We do not accept returns of opened or partially consumed bottles unless a verifiable quality defect is identified and reported within the 48-hour window specified above.

3.4 Refund Processing

All approved refunds will be processed to the original payment method used at the time of purchase within thirty (30) days of approval. Processing times may vary depending on your bank or mobile money provider.

4. EXPERIENCE BOOKINGS — CANCELLATIONS AND REFUNDS

4.1 Cancellation by the Guest

All cancellations must be submitted in writing to info@lasambara.com, referencing your booking confirmation number.

4.2 Cancellation by La Sambara Estate

We reserve the right to cancel or postpone any Experience due to circumstances beyond our control. In the event of cancellation by us, you will be offered:

• A full refund of all amounts paid; or
• A credit note for the full value of the booking, valid for twelve (12) months from the date of issue, to be used toward any future La Sambara Experience.

We are not responsible for any indirect or consequential costs incurred by you as a result of our cancellation, including travel, accommodation, or subsistence expenses.

4.3 Rescheduling

Guests may request to reschedule their booking up to 72 hours before the Experience at no additional charge, subject to availability. Rescheduling requests received with less than 72 hours’ notice are subject to our discretion and may incur an administration fee.

5. HOW TO SUBMIT A REFUND OR CANCELLATION REQUEST

To submit a refund or cancellation request, please contact us using the details below, providing:

• Your full name;
• Your order reference or booking confirmation number;
• The reason for your request;
• Supporting photographic evidence where applicable (for product returns).

Brand: La Sambara Estate Parent Company: Seven Mavericks Limited Email: info@lasambara.com Website: www.lasambara.com Telephone: +254 722 561 219 Physical Address: La Sambara Estate, Timau, Meru County, Kenya Postal Address: P.O. Box 28, 60200, Meru, Kenya

We aim to acknowledge all refund and cancellation requests within two (2) working days and to resolve them within thirty (30) days of receipt.

6. GOVERNING LAW

This Policy is governed by and shall be construed in accordance with the laws of the Republic of Kenya. Any disputes arising from this Policy shall be subject to the jurisdiction of the courts of Kenya, as set out in our Terms and Conditions of Use.

La Sambara Estate — Proudly crafted by Kenyan hands, for good people and good times. Seven Mavericks Limited | P.O. Box 28, 60200, Meru, Kenya | www.lasambara.com